Shipping & Returns

This policy applies to orders placed directly through www.aposkincare.com. Purchases from another retailer are subject to that retailer’s policies and must be returned to the original place of purchase.

1. Shipping destinations

We currently ship only to valid delivery addresses in the 50 United States and the District of Columbia. We do not currently ship internationally, to U.S. territories, or to APO, FPO, or DPO addresses.

2. Processing times

Orders are generally processed within 1–2 business days, excluding weekends and holidays. Orders placed after business hours begin processing on the next business day. During launches, promotions, holidays, severe weather, or periods of high demand, processing may take longer.

A shipment confirmation with tracking information will be sent to the email provided at checkout when available.

3. Shipping methods, charges, and estimates

Available shipping methods, charges, and estimated delivery windows are displayed at checkout before payment. Standard delivery is generally expected within 3–7 business days after shipment, although Alaska and Hawaii may take longer.

Delivery dates are estimates and are not guaranteed. Carrier disruptions, weather, address issues, and other events outside our reasonable control may cause delay. Shipping charges are not refundable solely because a carrier delivers later than its estimate.

4. Address changes and order cancellations

Review your email and delivery address before submitting the order. To request a correction or cancellation, email support@aposkincare.com as soon as possible with your order number and requested change.

We will try to help, but we cannot guarantee a change or cancellation once an order has entered processing or shipped. If an order has shipped, the return terms below apply. We are not responsible for delay, loss, or additional cost caused by an incorrect address supplied by the customer, but we will work with you where reasonably possible.

5. Tracking, missing, and delivered packages

Use the carrier tracking link in your shipment confirmation for current delivery information. If tracking has not updated for several business days or a package appears lost in transit, email support@aposkincare.com.

If tracking shows delivery but you cannot locate the package, first check the delivery area, household members, building staff, and neighbors, then contact the carrier. Notify APO promptly so we can review the circumstances. A carrier’s delivery scan does not prevent us from investigating, but replacement or refund eligibility may depend on the facts and carrier findings.

6. Damaged, defective, or incorrect items

Inspect your order promptly. If an item arrives damaged, defective, leaking, or different from what you ordered, email returns@aposkincare.com within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label.

For a verified APO or fulfillment error, we will provide an appropriate replacement or refund at no additional shipping cost.

7. 30-day return policy

You may request a return within 30 calendar days after delivery of an order purchased directly from APO.

To qualify:

• the request must include the APO order number;
• the product must not be empty, nearly empty, intentionally damaged, altered, or used beyond what is reasonably necessary to evaluate it;
• all returned items must be packaged securely; and
• the return must follow the authorization and shipping instructions we provide.

Opened skincare may be eligible if it was used only to evaluate the product. We may deny a return that appears fraudulent, abusive, excessively used, or inconsistent with this policy. This policy does not limit rights that cannot be waived under applicable law.

8. How to start a return

Email returns@aposkincare.com with:

• your name;
• APO order number;
• item to be returned; and
• a brief reason for the return.

If the return is eligible, we will send authorization and a prepaid U.S. return label. Please do not send a return without authorization, and do not send products to our business address unless instructed. We are not responsible for unauthorized returns or items sent using a different method.

A return must be handed to the designated carrier within 14 days after the return label is issued, unless we agree otherwise.

9. Refunds

After we receive and inspect an eligible return, we will send a status email. Approved refunds are issued to the original payment method, generally within 10 business days after inspection. Your bank or card issuer may need additional time to post the credit.

Original shipping charges and optional expedited-shipping charges are nonrefundable unless the return results from an APO error, verified defect, or another circumstance in which law requires reimbursement. We do not issue cash refunds or credits to a different payment method.

If an approved refund has not appeared after the stated processing period plus your financial institution’s posting time, contact support@aposkincare.com.

10. Exchanges

We do not currently process direct exchanges. To obtain a different product or size, return the eligible item under this policy and place a new order.

11. Refused, undeliverable, and returned-to-sender packages

If a package is refused or returned because of an incomplete or incorrect address, failed delivery attempts, or another customer-caused issue, we may refund the eligible product amount after the package returns to us, less nonrefundable shipping costs and any carrier return charges, to the extent permitted by law. Contact support@aposkincare.com if you want to request reshipment.

12. Shipping and returns contact

Order and delivery support: support@aposkincare.com
Return requests: returns@aposkincare.com
Phone: 212-518-6025
Business hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding holidays